THE COURAGE TO CHANGE: TRANSFORM YOUR ORGANISATION WITH CONTINUOUS IMPROVEMENT
In today’s resource-constrained environment, organisations can’t afford to keep doing things the same way. Continuous improvement creates high-performing teams by optimising processes and empowering people to work smarter. This practical session shows you how to build, and contribute to, a culture that achieves more with existing resources.
What you’ll learn:
- Making the business case: Understanding the investment required and measurable benefits of continuous improvement
- Building momentum: Strategies to implement and sustain a culture of improvement across your organisation
- Putting customers first: Identifying and delivering improvements that enhance customer experience
- Avoiding common pitfalls: Real examples of common pitfalls and practical solutions to avoid them
- AI’s role: How AI can accelerate your improvement journey
Perfect for senior leaders, team managers and change champions who want to create lasting organisational change through continuous improvement practices.
About the Experts
Jeremy is a Senior Consultant with more than twenty years of experience across the public and private sectors. His expertise includes continuous improvement, change management, business process design and benefits management. Jeremy’s journey with continuous improvement began as a frontline operations manager in the private sector, where he achieved great results applying a continuous improvement approach. He subsequently become a CI specialist who has developed and delivered continuous improvement training and provided hands-on support to numerous teams across different organisations as they ran improvement initiatives.
Darcy Mellsop – Continuous Improvement Coach
Darcy is hell-bent on delivering results through building and unleashing continuous improvement capability within an organisation to improve processes, team capacity and culture, performance, and customer satisfaction. Connect with Darcy on LinkedIn.
Downloadable Resource
Slides - The Courage to Change
Get the slides from the discussion, including Darcy and Jeremy's key takeawaysSecond Downloadable Resource
The Courage to Change resource guide
Get all the crucial information on continuous improvementComing up
Restream + Live Q&A | Credible Evaluations: Balancing Resourcing and Accurate Insights
Date: Thursday 11 September 2025 | 12:10-12:55 p.m. NZST | 10:10-10:55 a.m. AEST
In an era where the competing priorities of understanding what drives policy, program, and service success—or lack thereof—and reduced evaluation resources prevail, how can you maintain the integrity and impact of your evaluations?
In this webinar, our evaluation veterans will discuss how to deliver 'the Toyota' of evaluations, as opposed to 'the Ferrari', by focusing on the fundamentals of credible evaluation within your context. They'll explore the delicate balance of making necessary compromises while avoiding detrimental ones, including strategies for scenarios where there simply isn’t enough capacity to deliver your evaluation work program.
