DEMYSTIFYING OPERATING MODELS: ALIGNING STRATEGY AND EXECUTION
There is often confusion about what is an operating model, some think it is just an org chart, missing the opportunity to understand and design operations that truly deliver value. A well-designed operating model bridges strategy and execution, enabling your organisation to adapt to economic constraints, climate change impacts, and shifting public expectations, while delivering sustained value and impact.
What we’ll cover:
- The three levels of operating model design: conceptual, logical, and physical
- How to identify the drivers for operating model change in your organisation
- How operating model design can align resources, processes, and culture to maximise impact
- Real-world examples of operating model success from across the public and private sectors
This webinar is valuable for executives, managers, and change leaders in government agencies, NGOs, and private sector organisations.
About the Experts
Charlene is an innovative strategic thinker who is driven to make a difference. She brings 20 years of experience in the public sector, most recently as part of Inland Revenue’s Business Transformation Programme. She brings her experience in strategic planning, business model design and implementation, change management and bringing customer centricity into a regulatory environment. Charlene enjoys building productive, trusted relationships to optimise and evolve how organisations operate.
Anton is an innovative leader and trusted strategic advisor helping clients navigate change and ambiguity through strategy development, business model design and organisational change. He is an analytical thinker with a track record of innovation. He specialises in designing operating models and strategic frameworks, using systems thinking and human centred design approaches. Anton has extensive experience advising clients in both government and the private sectors. He has worked successfully across a wide range of sectors including insurance, technology, banking, major events, energy and mining. Having lived in Australia for the past 20 years he has delivered services to a range of government clients such as the Department of Prime Minister and Cabinet, the Treasury, and the Department of Climate Change and Energy Efficiency. He is an adept facilitator, able to create space and opportunity for stakeholders to engage, collaborate and contribute to solutions.
Downloadable Resource
Slides - Demystifying Operating Models
Get the slides from the discussion, including key takeawaysComing up
RESTREAM + LIVE Q&A | Effective Stakeholder Engagement
Date: Wednesday 12 November 2025 | 12:10 p.m. NZDT | 10:10 a.m. AEDT
Engaging the right stakeholders at the right time is crucial for successful policy design and implementation. In this webinar, our experts will draw on their extensive experience in complex and sensitive contexts to share strategies for effective stakeholder engagement.
This webinar is ideal for people at all experience levels who engage with stakeholders in a policy, change, review, or evaluation setting.
